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FAQ

  • How do you ensure product quality?

    Our quality control process includes the following steps:
    First article full inspection
    In-process quality checks during mass production (sampling every 1 hour)
    100% random inspection prior to shipment
    We have a professional QC team that monitors quality by Zeiss CMM throughout production and conducts final inspections before delivery.
  • Will my drawings be disclosed if we proceed with an order?

    No, we take customer drawing confidentiality very seriously. A non-disclosure agreement (NDA) can also be signed upon request.
  • What is your MOQ? Can you produce machined parts based on our samples?

    Our MOQ is 1 piece. Yes, we accept sample-based processing and drawing-based machining.
  • What is your lead time?

    For sample orders, lead time is typically 3–5 days. For bulk orders, it is 10–25 days after order confirmation. Expedited options are available depending on your project requirements.
  • How is your product quality?

    We specialize in high-quality products and maintain strict quality control throughout production.
  • What are your payment terms?

    We accept T/T (bank transfer), Western Union, L/C, and PayPal.
    For orders under US$500, full payment in advance is required.
    For orders above US$500, 30% deposit is required in advance, with the balance settled before shipment.
  • Do you offer discounts?

    Yes, we offer reasonable discounts for bulk orders, returning customers, and regular clients.
  • What payment methods do you accept?

    We accept PayPal, Western Union, T/T (bank transfer), and L/C. Please let us know which option is most convenient for you.
  • Can I place a mixed order?

    Yes, mixed orders with different colors and styles are acceptable for stock items.
  • Can you manufacture products based on my designs?

    Yes, OEM and ODM services are welcome. Please feel free to share your drawings or samples. If needed, we can also assist in protecting your design under applicable laws.
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  Phone: +86-134-2130-1276
  Email: info@eternalmodel.com
  Add: #23 #24 No.29, Licheng industry blvd, Shuikou St.. Huicheng Dist, Huizhou, Guangdong, China (Mainland)
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